World Class Customer Service

Focused on Customer Service
At Xoran Technologies, customer service is one of the cornerstones of our business. Our goal is to deliver world class service to our customers, and we have designed our customer service delivery accordingly.

Direct Line to Knowledgeable Person
Every call to our support center is answered in-house by one of our highly skilled Customer Service Engineers (CSE) who can immediately provide assistance.  Our service staff is trained to provide thorough and efficient installation, on site service, phone & online support as well as in-depth product training.

Remote Connectivity
We use technologies that allow us to remotely connect to virtually every MiniCAT™ from our support center in Ann Arbor, Michigan.  Each system installed features extensive remote diagnostic capabilities.  We use these tools to ensure maximum uptime if a problem occurs.  We also use this connectivity to provide training and preventative maintenance for our service contract customers.

Timely, Accurate Support
If on-site service is required, Xoran will quickly dispatch a qualified service engineer to your door to ensure the maximum uptime of your scanner*. Our remote diagnosis tools allow our CSEs to show up fully prepared with an accurate diagnosis, a plan to fix the problem, and the correct parts and tools to complete the service.

* If located in the continental United States

Xoran Customer Service
Hours: M-F 8am - 8pm EST
(800) 709-6726
International +1 (734) 418-5100